30-Day Satisfaction Guarantee

At Philip & Philip Coffee Company, we want you to love every cup. We stand behind the quality and freshness of our coffee and tea, and we're committed to making sure you're satisfied with your purchase.

If you're not completely satisfied with your coffee or tea for any reason, contact us within 14 days of receiving your order and we'll provide a full refund.

No complicated return process. No hassle. Just let us know what didn't meet your expectations, and we'll make it right.

How to Request a Refund

To request a refund under our 30-Day Satisfaction Guarantee, contact us at philipandphilipcoffeeco@gmail.com within 14 days of receiving your order.

Please include your order number and a brief description of your experience so we can assist you.

Once your request is approved, your full purchase price will be refunded to your original payment method.

Damaged, Defective, or Incorrect Orders

Please inspect your order when you receive it. If your order arrives damaged, defective, or you received the wrong item, contact us as soon as possible at philipandphilipcoffeeco@gmail.com.

We'll review the issue and work with you to make it right.

Refund Processing

Once your refund is approved, we'll process the refund to your original payment method. Please allow up to 10 to 14 business days for the refund to appear in your account, depending on your bank or credit card provider.

If you have not received your refund after 14 business days, please contact us at philipandphilipcoffeeco@gmail.com and we'll be happy to help.

Our Promise

We're passionate about bringing great coffee and tea from around the world into your home. We want you to discover new favorites, enjoy every cup, and feel confident ordering from us.

If you don't love it, let us know within 14 days and we'll give you a full refund.

Thank you for choosing Philip & Philip Coffee Company.